Analyst/Developer (Application Ops Tier 2 Support)

Location: Peoria, IL as well Typical task breakdown: - Triage & Resolve support tickets as per the defined Service Level agreement - Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls. - Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor - Involve in Application Availability & performance monitoring - Develop scripts and automation tools to better detect and correct application issues - Develop monitoring and alerting capabilities to proactively detect application issues Interaction with team: - Sometimes they will work on dealer communication. Work environment: Chicago or Peoria office ( hybrid schedule 2x days - could go 5 days in office in the future) Education & Experience Required: - Bachelors/ Master’s Degree required with 2-4 years exp in this capacity - No degree but they have Technical cert...