Analytical Instrumentation - Field Service Technician

Experience: 2 - 6 Years (Analytical Instrumentation)

Qualification: Diploma / B.E /B.Tech : Electronics / Electrical/ Instrumentation

Location: Mysore, Karnataka

JOB DESCRIPTION:

• High - End Instrument - Service
• Target Achievement as per KRA/KPI
• Installation & Training to customers.
• Exhibition Participation
• Trail & Demo

Key Skills required:

• Basics of Electronics and Instrumentation.
• Knowledge of Trouble shooting of Analytical Instrumentation.
• Able to understand the Circuit diagram and its flow and capable to trace it on PCB.
• Knowledge of Validation and calibration of Equipment.
• Root cause analysis of service complaints

Soft skill also required:

MS-Excel, Computer Proficiency, etc.

Non-Technical Skills required:

• Knowledge of CRM, Review / Analyze/update CRM Data entry.
• Expert in Data Management and Report Preparation based on requirements.
• Root cause analysis Report preparation and Review with reporting manager and coordinate with team to resolve.
• Able to do new Installations, preventive maintenance, remote support, telephonic support, troubleshooting of instruments deployed.
• Warranty/AMC expiry renewal along with SCP consumption
• Anticipate customers and Field team needs and discuss with reporting manager/department head to deliver timely response to meet their expectations.
• Good Communication Skill.
• Attending to corporate clients concerns & complaints and share with HOD and undertake steps for effectively resolving them.
• Coordination with Sales and other team for smooth service support activities.