Analytics Lead, Operations

Analytics Lead, Operations at SumUp. Lead a team of analysts to transform how we support 4+ million merchants by building data infrastructure that impacts customer satisfaction, resolution times, and operational costs across our global support network. Develop measurement frameworks to optimize AI strategy, reduce support ticket volume, and increase first resolution rate through predictive analytics. Build a unified analytics platform from multiple support channels enabling Operations leadership to make decisions on channel strategy, automation investments, and resource allocation, while growing your team into analytics experts to shape SumUp's data-driven operations.

• Lead and develop a high-performing analytics team — setting clear goals, providing continuous feedback, and fostering talent growth through targeted development plans, mentorship, and training to cultivate a culture of continuous learning and innovation.
• Drive ...