Job Description
Must be on-site in Boston, MA (Monday-Thursday)
Analytics Manager, Journey Optimization
At Wayfair, we care deeply about our customers. Our award-winning Customer Service (CS) team combines cutting-edge technology with genuine human empathy to build trust and loyalty. From the moment a customer places an order through delivery and any post-order needs, our team makes shopping for the home simple, seamless, and reliable.
The Journey Optimization team serves as the strategic engine behind CS’s global mission to be “better than best in class.” We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, and technology. In this role, you’ll apply your leadership and quantitative skills in a highly collaborative environment to tackle business-critical challenges head-on. The team partners closely across functions within and beyond Service, making collaboration a cornerstone of our success. If you’re e...
Analytics Manager, Journey Optimization
At Wayfair, we care deeply about our customers. Our award-winning Customer Service (CS) team combines cutting-edge technology with genuine human empathy to build trust and loyalty. From the moment a customer places an order through delivery and any post-order needs, our team makes shopping for the home simple, seamless, and reliable.
The Journey Optimization team serves as the strategic engine behind CS’s global mission to be “better than best in class.” We focus on optimizing both customer and agent experiences through continuous improvements in people, process, policy, and technology. In this role, you’ll apply your leadership and quantitative skills in a highly collaborative environment to tackle business-critical challenges head-on. The team partners closely across functions within and beyond Service, making collaboration a cornerstone of our success. If you’re e...
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