Analytix Business Solutions- L1 Support Engineer

Role - L1 Support Engineer

Location:  (On-site)
Job Type:  Full-time
Experience:  3–5 years
Education:  Bachelor's degree in computer science, Information Technology, or a related field (or equivalent)
Shift:  Rotational (Night Shift)

Role Overview

As an experienced L1 Support Engineer, you will be the first point of contact for technical support, ensuring the smooth operation of IT systems and services. You will handle a wide range of support tasks, from basic troubleshooting to proactive monitoring, while collaborating with L2 and L3 teams for escalations. You will also leverage AI-powered copilots and automation tools to enhance support efficiency and client satisfaction.

Key Responsibilities

Ticket Management & Client Suppor...