Anglophone Account Manager

Overview

The Account Management department aims to acquire and retain clients in our high valued segments. Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo.

Responsibilities

As an Account Manager you will handle our client portfolio, holding overall responsibility to grow and retain. Retention strategy is to keep close contact with the current customer base and incentivise them by offering customer service beyond what is expected, e.g. escalating issues, issuing bonuses, customizing offers/arrangements, hosting events, etc. In addition, the role involves thorough client analysis and process improvements both internally and towards clients, ensuring the business revenue from each client is optimized. Participating in marketing and development projects such as seasonal/recurring promotions, product rebranding, process improvements, and development of user experience is expect...