APAC Customer Administration Specialist

APAC Customer Administration Specialist

We are seeking a proactive and detail-oriented Customer Administration Specialist to join our APAC team. This role is pivotal in supporting our customers and sales teams by ensuring smooth order processing, accurate account management, and timely resolution of customer enquiries. You will be working in a collaborative environment where customer satisfaction is key.
 
Key Responsibilities
• Customer & Sales Support
o Respond to customer enquiries via phone and email, providing first-level support.
o Support the sales team with order-related enquiries, including lead time checks and shipment updates.
• Account Administration
o Maintain accurate customer records in SAP, including new account setups and updates to master data, in line with internal procedures and contractual requirements.
• Order Management
o Process and manage sales orders in SAP, ensuring compliance with contractual terms and timely shipment arrangements.
o Monitor and manage order backlogs and holds to minimize delays.
• Returns & Credits
o Handle customer complaints, returns, and credit requests in accordance with company policies.
o Coordinate with the finance team to resolve credit issues and ensure smooth order fulfilment.
• Process Improvement & Team Support
o Maintain clear documentation of purchase orders and customer communications.
o Assist with onboarding and training of new team members on systems and processes (e.g. SAP, Excel).
 
Requirements
o Certificate or Diploma in Business Administration or a related field.
o Primary language is English.
o Minimum 3 years experiences in a customer service or sales support role, ideally within a team-based enviornment.
o Strong communication and interpersonal skills.
o High attention to detail and organizational skills, proficiency in SAP and Mircosoft Office Suite.
o Ability to work collaboratively across departments.