APAC Strategic Transformation Lead

Job Purpose: This role supports the APAC Service Operations teams by driving strategic initiatives across three core pillars: Customer Centricity, Change Management, and Strategic Integration.

It involves close collaboration with senior leaders across multiple functions (Operations, Network, Technology, IT, Data & Analytics) to identify capabilities, dependencies, and impacts. It focuses on the full end‑to‑end operations interaction in refining strategic requirements and benefits to prioritize and execute initiatives such as claims workflow transformation, process automation, and broker/client engagement enhancements.

A cross‑functional connector acting as a bridge between APAC and global teams ensures alignment and integration of strategic efforts.

As a customer experience champion, the role directly influences improvements that lead to better client and broker outcomes.

Acting as a strategic execution partner helps translate high‑level st...