API Analyst

Overview

An API Analyst is responsible for fielding and resolving issues related to the company's APIs by using internal systems troubleshooting tools and support processes. This position requires close communication with customers partners and other internal departments while maintaining issue ownership.

Responsibilities

• Troubleshoot and resolve basic API issues utilizing company systems, tools and support processes with assistance and direct oversight from team members.

• Be accountable for customer requests; maintain ownership of requests and follow through consistently with resolution.

• Provide regular and frequent communication with customers; ensure customer is fully aware as to the status of the issue.

• Compose internal documentation that would fully reflect all activity related to resolution of API support request.

• Assist customers in troubleshooting problems, diagnosing ...