API customer excellence

Key Roles and Responsibilities

Sales Operations

1. Oversee end-to-end execution of customer sales orders, ensuring seamless coordination from order receipt to material dispatch while maintaining a high standard of accuracy and efficiency.

2. Act as the primary interface between customers and internal teams, including SCM, Production, QA, QC, RA, Finance, etc., to ensure seamless execution of customer orders and address any related issues.

3. Ensure timely acquisition and approval of customer-specific documents, such as specifications, COA, and other essential confirmations, to enable smooth transactions and compliance.

4. Facilitate accurate and prompt delivery of dispatch documentation to customers while maintaining open communication to ensure clarity and alignment throughout the process.

Technical Support and Service

5. Facilitate and coordinate technical support for customer activities, including lead conversio...