APM Tech Support

Everything you are looking for and more

The APM Tech Support is a key figure in ensuring the operational continuity and efficiency of our locker network. The ideal candidate will be responsible for proactively monitoring the operational parameters of our distributed locker infrastructure. This involves identifying and resolving technical software or mechanical issues on the Lockers remotely. This role acts as the first level of technical support performing remote troubleshooting and coordinating interventions by field technicians when necessary serving as an essential bridge between dispatchers and on‑site service teams.

What responsibilities and objectives will you have

• Continuously oversee our locker network remotely using tools and dashboards to detect anomalies and failures in compliance with SLAs and KPIs

• Identify the root cause of technical issues within the locker infrastructure through analysis of monitoring data and ...