App Support Engineer L1

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm)
Working Location: South
Salary Package: SGD 4,000 + AWS
Employment Type: Contract 

As an L1 Technical Support Associate, you are the frontline technical analyst for our system integration ecosystem. You are responsible for the initial investigation of API issues and the validation of critical service
requests. 

Responsibilities: 
    · Perform initial investigation and forensic troubleshooting of API issues using logs and metrics from Datadog and AWS CloudWatch
    · Trace Request IDs and Correlation IDs to identify failure points within the internal application stack
    · Analyse JSON payloads, headers, and tokens to diagnose OIDC/OAuth 2.0 issues such as malformed JWTs, invalid signatures, and scope mismatches
    · Differentiate between partner-side configuration issues and potential internal system failures before escalation to L2/L3 teams
    · Resolve known i...