Job Description

The Application Support Technician Level 1 is the first point of contact for end-users seeking technical assistance relative to applications and processes. This entry-level role requires strong communication and problem-solving skills to provide timely and efficient support, troubleshoot basic issues, and escalate complex problems to higher-level support teams. The Application Support Technician Level 1 plays a crucial role in ensuring end-users can effectively use the applications and have a positive experience with the support services.
Job Responsibilities and functions
  • Respond to user inquiries and technical issues related to software applications via phone, or ticketing system.
  • Provide prompt and courteous assistance, guiding end-users through simple troubleshooting steps and application functionalities.
  • Record and classify received Incidents and undertake an immediate effort to restore a failed IT Service as quickly as p...

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