Appeals Officer, HE

About EDU

EDU is an Australia based (ASX-listed) company focused on delivering quality education in the Health and Community Services sectors. We empower individuals towards meaningful careers through our two key businesses:

• Australian Learning Group (ALG) – VET provider for international students. Learn more about ALG.
• Ikon Institute of Australia (Ikon) – HE provider for domestic and international students. Learn more about Ikon.

About You

As the Appeals Officer, HE , you will be responsible for day‑to‑day administration and processing of student appeals, ensuring outcomes are fair, timely, and compliant with institutional policies and regulatory requirements. Working under the guidance of the Appeals Coordinator, HE , you will support the investigation and coordination of appeals, maintain accurate records, and contribute to continuous improvement of appeals processes. This role plays a key part in uphold...