Job Description
Meet the Team
You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Technical Advisors across the globe.
As an Apple Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You'll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You'll be the first line of support for global Cisco employees.
Your Impact
* MacOS or iOS upgrades and initial setup
* Authentication and password reset
* Network connectivity and VPN
* Mobile Device Management (MDM) enrollment
* Installation, troubleshooting and use of an array of macOS or iOS applications
* Support the setup of computer peripherals and networking hardware
* Facilitate hardware repairs or replac...
You will work directly with your team of Apple Technical Advisors, while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow Apple Technical Advisors across the globe.
As an Apple Technical Advisor, you'll be a friendly voice, providing world-class troubleshooting and technical support. You'll continue to keep your skills sharp by learning about the ever-changing macOS and iOS, monitor trending issues and creatively work to solve these issues to keep Cisco employees online and productive. You'll be the first line of support for global Cisco employees.
Your Impact
* MacOS or iOS upgrades and initial setup
* Authentication and password reset
* Network connectivity and VPN
* Mobile Device Management (MDM) enrollment
* Installation, troubleshooting and use of an array of macOS or iOS applications
* Support the setup of computer peripherals and networking hardware
* Facilitate hardware repairs or replac...
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