Job Description
Elevate your career with Thomson Reuters and join our purpose to inform the way forward
Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.
Role Summary
The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
About The Role
Analyzes and resolves customer problems of low complexity, implementing documented solutions and workarounds to mitigate impact.
Assesses the scope of issues and conducts root cause analysis and correlation with other systems or application problems.
Engages others and escalates issues as needed, while proactively monitoring production and non-production environments/applications.
Provides advice, training, and support to users regarding application func...
Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.
Role Summary
The Application Analyst provides courteous and prompt provision of operational support relating to assigned application systems. This includes mitigating customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
About The Role
Analyzes and resolves customer problems of low complexity, implementing documented solutions and workarounds to mitigate impact.
Assesses the scope of issues and conducts root cause analysis and correlation with other systems or application problems.
Engages others and escalates issues as needed, while proactively monitoring production and non-production environments/applications.
Provides advice, training, and support to users regarding application func...
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