Job Description

Position Overview:

  • Under the supervision of the Application Support Manager, the Application Analyst's is part of a team responsible for the ongoing support of business applications, including cloud-based solutions, and both package and custom solutions.
  • The Application Analyst will become a technical resource on the supported applications and will learn and understand the key technical processes.
  • The Application Analyst works closely with other IT staff and third-party vendors, as applicable.
  • This position also participates in coverage of the Help Desk, as necessary, including weekend coverage.

    • Responsibilities:
  • Responsible for the day to day maintenance of the assigned applications to include providing tier 1 and tier 2 application support for systems of responsibility: log and track issues to resolution; perform analysis of issues to either resolve or escalate; identify workarounds where necessary, communicate...

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