Application Architect

Overview

Minimum 5+ years architecting or leading complex ServiceNow implementations across multiple modules (ITSM, ITOM, ITAM). Minimum 5+ years Deep expertise in CMDB, CSDM, Discovery, Service Mapping, and enterprise data governance. Minimum 5+ years Strong integration experience including REST/SOAP APIs, IntegrationHub, MID Server, event ingestion from monitoring tools, and identity integrations (SSO/SAML/OAuth).

• Minimum 5+ years Strong stakeholder communication skills with the ability to translate City business objectives into scalable technical solutions.
• Minimum 5+ years Experience designing or integrating ServiceNow Mobile App, Virtual Agent, AI-assisted workflows, or Copilot-style integrations within enterprise or public-sector environments considered an asset

Nice to Have

• ServiceNow certifications preferred: CSA, CAD, CIS-ITSM, CIS-ITOM; CTA or architect-level recognition considered an asset.