Job Description
Senior Application Operation Center AgentABOUT THE ROLE
We are looking for a Senior Application Operation Center Agent to join our global IT operations team. This role is focused on ensuring the stability and performance of our enterprise application environment through proactive monitoring, incident coordination, and mentoring of junior team members.
As a senior agent, you will play a key role in supporting business-critical applications, leading monitoring activities, and driving continuous improvement in operational processes. You will also act as a mentor and technical reference for junior agents, helping to build internal expertise and ensure consistent service delivery.
KEY RESPONSIBILITIES Monitoring
Daily Job Monitoring: Oversee the execution of scheduled jobs across various environments. Ensure job completion, identify failures or delays, and take corrective actions based on predefined runbooks and esca...
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