Job Description

Job Overview

This position will:

  • Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements
  • Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling
  • Excellent analytical and communication skills
  • Work independently and as part of a team with colleagues at all levels
  • Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
  • Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
  • Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems
  • ...

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