Job Description
Job Description
Position Summary:
We are seeking a detail-oriented and customer-focused IT Support Analyst to provide operational support for our Contract Lifecycle Management (CLM) platform. The IT Support Analyst will be responsible for ensuring system stability, responding to user issues, managing incidents, and supporting continuous improvements. This role works closely with business users, IT teams, and vendors to ensure the CLM application is reliable, secure, and effectively supporting business processes.
Key Responsibilities
User Support & Issue Resolution
. Provide first- and second-level support for CLM system users across Legal, Procurement, Sales, and Operations.
. Log, prioritize, and resolve incidents and service requests related to the CLM platform.
. Troubleshoot functional and technical issues, escalating ...
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