Job Description
Application Engineer, Customer Service Voice
Job Category: Application Development
Location: India - Telangana - Hyderabad
**Meet Our Team:**
Pega is a global leader in AI decisioning and workflow automation, trusted by top brands for over 40 years. The Pega Launchpad platform is cloud-native, scalable, and designed for real-time optimization of business processes. Our team leverages cutting-edge technologies, including GenAI, to transform how applications are built and deliver massive value to clients. At Pega, innovation, independence, and accountability are core to our culture.
Pega Customer Service team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly run by our internal customers, and external customers alike. This team develops and maintains a product called PegaCALL which enables smooth operations of the telephony systems with the customer service application using Computer Telephony Integration (CTI). This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility. High emphasis is given to architecture and designs while also enhancing application maturity.
**Picture Yourself at Pega:**
At Pegasystems, we are revolutionizing the software development landscape globally. As an Application Engineer in this role, you'll collaborate with a self-organized team to devise and execute solutions within the financial services industry. Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems.
**What You'll Do at Pega:**
+ Actively participate in design and development of applications. Leverage best in class Pega technology to drive the design, implementation, quality, and support for goals using scaled agile methodology.
+ Collaborate with product management to align product goals with software deliverables
+ Take ownership of the components/tasks and make sure they are delivered with great quality.
+ Develop and execute unit test cases to test your work
+ Resolve customer issues through technical guidance or by issuing formal fixes
**Who You Are:**
+ You are a Software Developer who is passionate about software development, and strive to find simple, elegant solutions to complex real-world business problems.
+ You are a proven performer who is driven by code quality, cleanliness, maintainability, performance, and scalability.
+ You are passionate about learning new technologies and are interested in utilizing the power of model-driven development to architect and implement low-code enterprise applications.
+ You enjoy working in an agile, fast-paced environment that values collaboration and teamwork.
+ You possess strong communication and inter-personal skills and thrive in a robust environment that imposes new challenges frequently.
**What You've Accomplished:**
+ 2- 4 years of Java or Javs script development experience in analysis, design and application deployment of Enterprise application systems.
+ Exposure to integration technologies like XML, JSON, REST, SOAP and understanding of JavaScript, CSS, HTML is desired
+ Prior experience in CTI would be added advantage
**Pega Offers You:**
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
\#LI-SP
Job ID: 23226
**AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
**Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
Job Category: Application Development
Location: India - Telangana - Hyderabad
**Meet Our Team:**
Pega is a global leader in AI decisioning and workflow automation, trusted by top brands for over 40 years. The Pega Launchpad platform is cloud-native, scalable, and designed for real-time optimization of business processes. Our team leverages cutting-edge technologies, including GenAI, to transform how applications are built and deliver massive value to clients. At Pega, innovation, independence, and accountability are core to our culture.
Pega Customer Service team is responsible for designing and implementing features on top of Pega Platform while building consumer grade Customer Service application features that can be smoothly run by our internal customers, and external customers alike. This team develops and maintains a product called PegaCALL which enables smooth operations of the telephony systems with the customer service application using Computer Telephony Integration (CTI). This team churns out multiple product releases in a year while ensuring we maintain the highest level of product quality and cover multiple scenarios involving Performance, Scalability, HA, Implementation, Security and Accessibility. High emphasis is given to architecture and designs while also enhancing application maturity.
**Picture Yourself at Pega:**
At Pegasystems, we are revolutionizing the software development landscape globally. As an Application Engineer in this role, you'll collaborate with a self-organized team to devise and execute solutions within the financial services industry. Harnessing both industry expertise and Pega’s cutting-edge technology, the team crafts products that address business challenges and enhance operational efficiencies for our customers. Seize this opportunity to join a highly engaged, creative, and dynamic team, where you'll have the opportunity to work with leading technologies and solve fascinating customer problems.
**What You'll Do at Pega:**
+ Actively participate in design and development of applications. Leverage best in class Pega technology to drive the design, implementation, quality, and support for goals using scaled agile methodology.
+ Collaborate with product management to align product goals with software deliverables
+ Take ownership of the components/tasks and make sure they are delivered with great quality.
+ Develop and execute unit test cases to test your work
+ Resolve customer issues through technical guidance or by issuing formal fixes
**Who You Are:**
+ You are a Software Developer who is passionate about software development, and strive to find simple, elegant solutions to complex real-world business problems.
+ You are a proven performer who is driven by code quality, cleanliness, maintainability, performance, and scalability.
+ You are passionate about learning new technologies and are interested in utilizing the power of model-driven development to architect and implement low-code enterprise applications.
+ You enjoy working in an agile, fast-paced environment that values collaboration and teamwork.
+ You possess strong communication and inter-personal skills and thrive in a robust environment that imposes new challenges frequently.
**What You've Accomplished:**
+ 2- 4 years of Java or Javs script development experience in analysis, design and application deployment of Enterprise application systems.
+ Exposure to integration technologies like XML, JSON, REST, SOAP and understanding of JavaScript, CSS, HTML is desired
+ Prior experience in CTI would be added advantage
**Pega Offers You:**
Gartner Analyst acclaimed technology leadership across our categories of products
Continuous learning and development opportunities
An innovative, inclusive, agile, flexible, and fun work environment
Competitive global benefits program inclusive of pay and bonus incentive, employee equity in the company
\#LI-SP
Job ID: 23226
**AI in Action –** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes. We may support parts of our recruitment process with automatic processing and, if required by law, you may in such cases have the right to request human intervention, challenge the outcome of such processing and comment on it.
**Culture –** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance –** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations –** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
https://www.pega.com/about/careers/equal-employment-opportunity
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