Application Engineer

Overview

Application Engineer – Location: La Prairie, QC. Schedule: Monday - Friday, flexible hours with starting time 7am-9am. Possible travel for training or customer visits. Candidates must be able to travel between US and Canada.

Essential Responsibilities

• Record customer complaints, analyze problems, obtain additional information from the customer, search the documentation / experience for possible solutions, propose a valid and applicable solution.
• Present to internal and external customers the documentation necessary for the operation and maintenance of the devices. Provide additional information as needed.
• Write diagnostic, assembly and disassembly procedures.
• Respond to technical questions raised by inside sales staff, contract administrators or from a client of the latter.
• Provide technical assistance during the drafting of submissions.
• Analyze, research, propose solutions to problems co...