Job Description
Title: Application Engineer (ServiceNow Performance Analytics and Reporting)
Skills:
- ServiceNow Modules Familiarity (ITSM)
- Reporting and Dashboard Creation
- Data analysis/visualization
- Key performance Indicator Development
Key Responsibilities:
- Develop and maintain ServiceNow Performance Analytics solutions, including scorecards, breakdowns, and time-series visualizations.
- Design and build interactive dashboards and reports to monitor performance and support business objectives.
- Analyze data to identify trends, patterns, and performance gaps within various ServiceNow modules.
- Define and set up thresholds, targets, and alerts to provide real-time visibility and predictive forecasts.
- Collaborate with business analysts, process owners, and IT teams to capture requirements and ensure alignment with organizational goals.
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