Job Description
Responsibilities
- Provide customer support by responding to request with details analysis of issue/trouble to meet customer product needs
- Identify and provide reliable solutions for all technical issues to assure complete customer satisfaction through all stages of the process.
- Works with engineering, sales, and production team and serve as liaison between company and customer to resolve problem arise during and after new implementation.
- Require proficient level of product knowledge and application to understand demands of customers
- Consults with sale team on routine technical issue and make sure proposed solution to be integrated with current production system.
- Visit key customers to support specific design problems or competitive situations
- Any ad-hoc duties assigned by superior
Requirements
- Minimum Bachelors Degree in Material Science, Engineering or any equivalent discipline
- M...
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