Job Description
**Job Overview**
The Application Engineer operates within the Taiwan product team and is united in direction through developing a thorough understanding of Fluke T&M equipment and market areas. This knowledge is then used to assist current and future customers in the use and troubleshooting of their equipment and processes. The Application Engineer will use their product and application knowledge to assist customers both remotely and on-site (where applicable), and support with upselling/cross-selling opportunities.
**Primary Responsibilities / DUTIES**
+ Provide complete Level 2/3 technical and product support to aid end users and channel partners;
+ Concisely document, troubleshoot and resolve software and hardware.
+ Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations;
+ Collaborat...
The Application Engineer operates within the Taiwan product team and is united in direction through developing a thorough understanding of Fluke T&M equipment and market areas. This knowledge is then used to assist current and future customers in the use and troubleshooting of their equipment and processes. The Application Engineer will use their product and application knowledge to assist customers both remotely and on-site (where applicable), and support with upselling/cross-selling opportunities.
**Primary Responsibilities / DUTIES**
+ Provide complete Level 2/3 technical and product support to aid end users and channel partners;
+ Concisely document, troubleshoot and resolve software and hardware.
+ Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations;
+ Collaborat...
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