Application Engineer/Field Support Engineer #82421

Application Engineer/Field Support Engineer #82421

Industry/ Organization Type
Manufacturing & Production

Position Title
Application Engineer/Field Support Engineer

Working Location
Woodlands

Working Hours
5 days, Monday – Friday (9am – 6pm)

Salary Package
Basic + Transport Allowance + Variable Bonus

Duration
Permanent Role

Key Responsibilities

• Offer application support for customers, including hardware/software integration and sample code preparation.
• Handle technical support issues through Salesforce case tickets.
• Conduct technical verification of equipment, offer onsite troubleshooting when needed, and provide value-added services.
• Manage product testing and RMA handling within Singapore.
• Serve as a liaison between regional offices and headquarters for technical requirements and escalate advanced support issues.
• Deliver training to sales chann...