Job Description
Seeking an experienced leader to oversee the management of business-critical systems, ensuring seamless operation and compliance. This role involves supervising incident, change, and release management processes while driving process improvements through collaboration with cross-functional teams.
- Provide level 2 and 3 support for enterprise applications; resolve incidents, requests, and enhancements.
- Troubleshoot ServiceNow/JIRA tickets and escalate issues as necessary.
- Coordinate releases from development to production while maintaining environment stability.
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