Job Description
The role will be responsible in the managing the incidents and problems tickets escalated which includes investigation, resolution identification, impact and root cause analysis, and escalation to different support team for further investigation or resolution implementation.
The responsibilities we will trust you include but are not limited to:
Provide 3rd line support to incidents/problems escalated by Level 2 support.
Perform code level investigation/troubleshoot of incidents and problems and implement code changes in a highly technical environment.
Gather data, tests, and replicate incidents and problems.
Use monitoring and diagnostic tools or run tests to investigate and resolve problems quickly and accurately.
Triaging application issues and driving to get to the root cause of issues.
Your qualifications and experiences should be:
Degree in Computer Scienc...
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