Job Description
**Job Description Summary**
Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience.
**Job Description**
**Roles and Responsibilities**
+ Strive to provide excellent customer service to employees from GE Businesses
+ Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
+ Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
+ Support end user issues by providing the effective solutions
+ Be aware of system-wide changes and application deployments that might impact application availability for users
+ Effectively manage escalations to resolution
+ Partner with product teams to plan and test automation solutions
+ Engage with the vendor to troubl...
Responsible for delivering product service support globally collaborating with operational teams and Service owners. This role is responsible for enhancing the user experience by continuously improving the service and experience.
**Job Description**
**Roles and Responsibilities**
+ Strive to provide excellent customer service to employees from GE Businesses
+ Work hand in hand with operations in identifying & resolving issues directly with end users and vendors
+ Become an expert on product service within GE and accountable for identifying opportunities to improve overall user experience
+ Support end user issues by providing the effective solutions
+ Be aware of system-wide changes and application deployments that might impact application availability for users
+ Effectively manage escalations to resolution
+ Partner with product teams to plan and test automation solutions
+ Engage with the vendor to troubl...
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