Application Production Support

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Req ID:

We are currently seeking an Application Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Roles/Responsibilities

• To provide system support and manage enhancement for Debt Manager & Auto‑Dialer application.
• Systems specializing in the Debt Manager & Auto‑Dialer Domain.
• Perform Level 2 and 3 of production support.
• To perform problem investigation – problem identification, root cause analysis, solution definition and implementation.
• To work closely with users to understand their needs & issues.
• To manage system risks and conjure improvements to mitigate and manage risks.
• Liaise with vendor on the Scope of Work, enhancements progress and fix implementations.

Requirements

• Minimum 3-5 years of relevant w...