Job Description

JOB DESCRIPTION

Req ID: 350602 

We are currently seeking a Application Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Roles/Responsibilities

  • To provide system support and manage enhancement for Debt Manager & Auto-Dialer application.
  • Systems specializing in the Debt Manager & Auto-Dialer Domain.
  • Perform Level 2 and 3 of production support.
  • To perform problem investigation – problem identification, root cause analysis, solution definition and implementation.
  • To work closely with users to understand their needs & issues.
  • To manage system risks and conjure improvements to mitigate and manage risks
  • Liaise with vendor on the Scope of Work, enhancements progress and fix implementations.

    • Requirement:

  • Minimum 3-5 years of relevant working experience in Application Technical Support on Java, .Net and MSSQL Database.
  • Pla...

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