Job Description
We are looking for a Senior Application Support Engineer to join a high-availability Production Support environment within the Investment Finance domain. This role requires strong technical troubleshooting skills, ownership of incidents end-to-end, and close collaboration with IT and business stakeholders to ensure stability and performance of critical applications.
Key Responsibilities
Provide L2/L3 production support for business-critical applications in an investment finance environment.
Lead incident management end-to-end (investigation, resolution, communication), ensuring SLA compliance and stakeholder alignment.
Perform advanced troubleshooting using SQL across SQL Server, Oracle, and Sybase environments.
Monitor system health and performance using tools such as Kibana and Grafana, proactively identifying risks and recurring issues.
Drive root cause analysis (RCA), contribute to problem management, and implement preventive actions.
Coordinate with developmen...
Key Responsibilities
Provide L2/L3 production support for business-critical applications in an investment finance environment.
Lead incident management end-to-end (investigation, resolution, communication), ensuring SLA compliance and stakeholder alignment.
Perform advanced troubleshooting using SQL across SQL Server, Oracle, and Sybase environments.
Monitor system health and performance using tools such as Kibana and Grafana, proactively identifying risks and recurring issues.
Drive root cause analysis (RCA), contribute to problem management, and implement preventive actions.
Coordinate with developmen...
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