Application Production Support

Company Description

Inetum is a global leader in IT services, dedicated to delivering innovative solutions to our clients. We are committed to fostering a dynamic work environment where creativity and collaboration thrive. We are present in 19 countries with more than 28,000 employees worldwide.

If you're looking for a dynamic, innovative, and technology‑driven company, Inetum is the place for you Come be part of Inetum

Job Description

Provide support for 24/7 production operations in a core banking environment, ensuring system stability, resolving incidents, handling problems, and driving continuous service improvement.

Key Responsibilities

• Execute and monitor the Close of Business (COB) process and resolve any issues that occur.
• L1 Support: respond to user queries, resolve minor technical issues, perform initial diagnosis, and maintain documentation.
• L2 Support: in-depth troubleshooting, root cause analysis, ...