Application Production Support Specialist

About The Job
The role is within GM IT APS Regulatory responsible globally for technical support and project deliveries
The Specialist Engineer will be part of a multi-disciplined team, providing support to the production elements of the Regulatory applications
The role is cantered on application technical support, and requires a very wide range of technical skills
The Specialist Engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business
Your Main Activities Are
Provide first class support to all users of the system in a timely and efficient manner
Liaise with the developers to communicate issue raised by the business
Track issues effectively using ITIL approved methodology (incidents, changes, requests, and problems)
Maintain a knowledge base regarding support issues and their resolution
Reconfiguring various existing setups to improve the efficiency of the...