Application Specialist II - Service

HWI has a fantastic opportunity to join our Value Added Services team as a Service Application Specialist II.   Summary The Service Application Specialist II promotes the use of HarbisonWalker International refractory products and uses their technical knowledge of refractory products to support commercial activities including product marketing, support for product selection and use, and sales activities.  This role should also begin working with HarbisonWalker Internationals engineering team to solve problems and provide solutions to customers, internal and external.

Responsibilities   Leveraging deep subject matter expertise for providing technical support for customer assistance, customer quotations, internal and external training, complaint investigation, failure analysis and collaboration on research and development activities, including new product development concepts and projects Performing analysis of application needs and proposing, altering, or ref...