Job Description

Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.

Job Duties and Responsibilities
  • Assess client requirements to determine and design proper retail/POS workflows.
  • Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows
    • This includes all settings, server and application updates/upgrades, and routine maintenance
  • Creates and maintains documentation and support client workflows and modifications to workflows
  • Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client training
  • Documenting, reporting, and escalating Development Support (DS) issues through the proper channels and processes
  • Monitor open support tickets to ensure movement and proper escalation, assist...

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