Application Support Analyst

Role Overview

Application Support Analyst (ASA) provides individual support on incidents or service requests regarding the customer’s use of Solifi products. The ASA recommends solutions such as business process enhancement, application configuration, application enhancement or upgrade, or the purchase of additional services to achieve customer’s desired business outcomes. In this role, you provide remote services using our JIRA based support portal, telephone and web meeting technology to resolve customer issues. The ASA relays customer feedback regarding products to appropriate individuals within Solifi. The ASA determines the best method to resolve problems ensuring customer satisfaction and adherence to organizational policies.

Responsibilities

• Performs problem determination, analysis and resolution for customer’s functional, financial, reporting and accounting issues. This may involve working cross functionally with other tea...