Application Support Analyst

Durabuilt Windows & Doors is a leading Canadian manufacturer of high-performance windows and doors, engineered specifically for the Canadian climate.

With a strong presence in the B2B and B2C markets, we provide innovative and energy-efficient solutions to builders, contractors, and homeowners across Canada.

At Durabuilt, we embrace technology and process innovation to enhance our business operations.

Our IT team plays a critical role in ensuring that the ERP, CRM, HRIS, and custom-built applications used by employees and partners operate smoothly and efficiently.

About the Role We are looking for a customer-focused and detail-oriented Application Support Analyst (On-Site) to join our IT Application Services team in Edmonton.

This role is responsible for Level 1 (L1) application support, ensuring timely resolution of support tickets, guiding end-users through application workflows, and assisting with small system changes.