Application Support Analyst

Overview

Application Support Analyst - Guildford (Hybrid)

Are you passionate about solving real business problems and working with bespoke, business-critical applications? This role is with a niche insurer seeking an Application Support Analyst to join their IT team. It is a hands-on role where your input will influence the evolution of their systems and processes.

What you’ll do

• Providing first- and second-line support for bespoke applications
• Logging, triaging, and resolving support tickets
• Analysing issues across applications, data, and workflows
• Producing clear, structured development tickets and functional specifications
• Collaborating with business users, developers, and external partners
• Supporting UAT testing and post-release validation
• Contributing to continuous improvement of systems and processes

What our client is looking for

Essential

• Experie...