Application Support Analyst

Open for Chicago, IL as well Dept overview: Onboard new dealers. Suppliers in manila. Will handle intake. We provide support to client Dealers and Customers on critical client eCommerce applications (client Converge Suite, SIS). Retail products sold online. Moving from salesforce to Microsoft Role: Focus on tier 2 ERP support. Work with suppliers to do the best and if not will work with ext support to get it done. Have strict SLAs based on priority a. This Digital Tech Support Analyst position for client Customer Support b. (CCS) will assist our Tier 1 Support Agents by serving as the liaison c. between CCS and partnering Tier 2/3 Support teams, as well as Product d. Teams, for the purpose of resolving technical support cases within e. defined Service Level Agreements. This position will also assist in f. knowledge improvement for training purposes, help manage escalated support cases, and identify potential gaps in operational performance by reviewing open support cases. Top skills: a...