Application Support Analyst

Job Description

The role is within the application support team within the IT department. The role is responsible for providing day-to-day support and operational excellence of the companies’ policy administration systems (subscribe) and the ecosystem around it. The role will be actively involved in BAU support, project implementations, managing system maintenance and upgrades and working on incident Problem and ServiceRequests.

Key Responsibilities

• Executes standard operational support activities across the Subscribe estate.
• Provides advice to business users and supports day-to-day operational changes to the system.
• Prepares required documentation including support-level and user-level documentation.
• Manages own work and priorities through ticketing system and workflow.
• Troubleshoots issues with the business and liaises with 3rd party vendor for anything that cannot be handled in house.
• Participa...