Application Support Analyst

As a leading 3rd Party Logistics Provider, Information Technology is a critical part of our strategy and operation.  We are currently recruiting for an Applications Support Analyst in the Swadlincote/Lutterworth area. We are looking for an experienced individual to support all company employees with problems relating to the IT technical environment.

Key duties of an Applications Support Analyst:

• Investigate, troubleshoot and resolve incidents and requests and applications queries.   
• Provide 2nd line Support across a variety of IT applications including Warehouse and Transport Management Systems, EDI, SAP, Crystal Reporting. 
• Manage incidents and escalation according to business impact through to resolution
• Provide out of hours support for business critical incidents on a rotating on call basis.
• Provide detailed root cause analysis of recurrent issues to drive implementation of ...