Application Support Associate

Within the Digital department and reporting to the Application Support Lead, you will play an active role in scaling and professionalizing our application support function.

Your mission will be to structure and enrich knowledge bases, support ticket management, and empower internal users through documentation and automation.

You will also contribute to defining and monitoring support performance indicators, help manage relationships with external vendors, and support change management for internal users, all within a mindset of continuous improvement.

Key Responsibilities

Documentation & Knowledge Management

• Create, maintain, and continuously improve user and technical documentation (processes, FAQs, guides, resolution templates, etc.)

• Formalize internal support procedures in collaboration with the Support Lead

• Structure and maintain a shared knowl...