Application Support

Job responsibilities:

• Provide resolution of all user and technology issues on the Production instance of the data solution application suite that involves tech troubleshooting on various systems and tools.
• Bring SRE mind-set to the application support Org. Follow 70-30 Prod Support & SRE hybrid model.
• Contribute on traceability and observability of the cloud based applications using CloudWatch and Datadog etc.
• Focus on Toil automation and Self-service tooling to avoid repetitive manual tasks.
• Support and Technology lifecycle management of the various Cloud and Linux based applications.
• Coordinate and execute all software deployments into Production environments with the help of automated CI/CD pipeline.' and 'Own major production incidents, working closely with other technology teams in order to resolve business-impacting issues
• Develop specialist knowledge in relevant systems, sharing that knowledge with team members...