Job Description
Application Support Center Manager
129848
Zurich North America is hiring an Applications Support Center Manager to join our team! We are open to hiring talent remote in Illinois.
Purpose:
+ Responsible for function, staff and activities associated with the identification, prioritization and management of work load.
+ Oversees first level, second level, and back desk technical and supervisory support for IT issues and service requests, tointernal Zurich staff and partners, delivering an excellent customer experience in line with departmental service standards.
Key Accountabilities:
+ Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests.
+ Conducts problem determination, and resolves incidents involving highly complex issues using documented procedures and available tools.
+ Updates documented procedures and tools based on in depth experience and knowledge gained from actual use incorporati...
129848
Zurich North America is hiring an Applications Support Center Manager to join our team! We are open to hiring talent remote in Illinois.
Purpose:
+ Responsible for function, staff and activities associated with the identification, prioritization and management of work load.
+ Oversees first level, second level, and back desk technical and supervisory support for IT issues and service requests, tointernal Zurich staff and partners, delivering an excellent customer experience in line with departmental service standards.
Key Accountabilities:
+ Provides comprehensive and expanded first and second level help desk support for IT incidents, problems and service requests.
+ Conducts problem determination, and resolves incidents involving highly complex issues using documented procedures and available tools.
+ Updates documented procedures and tools based on in depth experience and knowledge gained from actual use incorporati...
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