Application Support Engineer

Position: Application Support Engineer

No Of Position: 1

Location: Ahmedabad

Year of Experience: 2 - 5 Years

Knowledge of CRM platforms Salesforce

Email Support/L1- IT Operations Managing and Support

Role Summary:

Provide L1 support for AI-171 Personal Belonging IT interface developed using Salesforce CRM, ensuring smooth operations and facilitating users with the web interactions to get their connected data.

Key Responsibilities:

• Respond to user queries and Emails using Web CRM interface
• L1- IT Operations Managing and Support
• Basic IT-Operations Know-how to support Users
• Monitor system functionality and perform routine checks
• Excel Sheet and other Microsoft tools know-how
• Escalate complex issues to L2/L3 teams.
• Debugging and Analytical skills
• Maintain incident logs and prepare basic reports.

Requirements:

• Bachelor’s in Computer Science/IT
• Basic knowledge of CRM platforms (Salesforce/Custom Solutions)
• Familiarity with ticketing tools and Email System
• Good communication (English/Hindi and good in-case candidate knows Gujarati) and problem-solving skills.