Application support engineer

Position: Application Support Engineer
No Of Position: 1
Location: Ahmedabad
Year of Experience: 2 - 5 Years
Knowledge of CRM platforms Salesforce
Email Support/L1- IT Operations Managing and Support
Role Summary:
Provide L1 support for AI-171 Personal Belonging IT interface developed using Salesforce CRM, ensuring smooth operations and facilitating users with the web interactions to get their connected data.
Key Responsibilities:
Respond to user queries and Emails using Web CRM interface
L1- IT Operations Managing and Support
Basic IT-Operations Know-how to support Users
Monitor system functionality and perform routine checks
Excel Sheet and other Microsoft tools know-how
Escalate complex issues to L2/L3 teams.
Debugging and Analytical skills
Maintain incident logs and prepare basic reports.
Requirements:
Bachelor’s in Computer Science/IT
Basic knowledge of CRM platforms (Salesforce/Custom Solutions)
Familiarity with ticketing tools and Email System
Good communication (English/Hindi and good in-case candidate knows Gujarati) and problem-solving skills.