Application Support Engineer

Hi All,

ACL Digital is hiring Application Support Engineer in Bangalore LOcation.

Experience: 3-5Years

Notice Period: Immediate to 15days

Location : Bangalore(Hybrid work)

Job Description:

1. Technical support role responsible for maintenance and monitoring of Customer facing portal developed & deployed over a CRM platform / APIs / UiaaS web components

2. Willing for rotational shifts as needed

3. Address various customer reported issues and requests, such as Access issues, requests, configuration update within defined SLAs or escalate to appropriate teams.

4. Adhere to support quality processes using ticketing tools

5. Analysis of various customer data to ensure data quality

6. Analysis of Portal performance data and propose corrections needed to ensure the performance levels working with L3 / product teams

7. Problem Management for recurring issues, escalation...