Job Description
Project Description:
We are seeking a experienced Application Support Engineer with 5 to 8 years of experience in Application & Infrastructure Support, Incident Management, and Cloud Operations. The ideal candidate will have a strong background in ITSM processes, hands-on experience with AWS environments, and a proven ability to maintain application uptime and improve system performance across banking domains
Responsibilities:
• Act as the first point of contact for production issues, responding to alerts, tickets, and user-reported incidents.
• Provide L2 application support and perform root cause analysis (RCA) for recurring issues.
• Collaborate with cross-functional teams, including developers, DBAs, and vendors, to resolve high-priority issues and streamline change management processes.
• Maintain and enhance ServiceNow dashboards, generating insights and reports for stakeholder updates.
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